Custom-Cut Sheet Materials FAQ
Custom-Cut Sheet Materials - Frequently Asked Questions
🔧 Ordering Process
Q: How do I order custom-cut sheet materials?
A: Follow these simple steps:
- Select your desired thickness (12mm or 15mm)
- Before completing your order, contact us with your exact dimensions
- We'll confirm the cutting charges and availability
- Complete your purchase once confirmed
Q: What information do I need to provide for custom cutting?
A: Please provide:
- Exact dimensions in millimetres (most accurate measuring unit) (length x width)
- Quantity of pieces needed
- Any specific cutting requirements or tolerances
- Your preferred collection/delivery date
📏 Size Requirements
Q: What's the minimum size you can cut?
A: There's no strict minimum size limit - we'll work with your specific requirements.
Q: What's the maximum size available?
A: Our full sheets are 2440x1220mm. We can cut any size up to these dimensions.
Q: How accurate is the cutting?
A: Our cutting service typically achieves accuracy within ±4mm. If you require tighter tolerances, please discuss this when placing your order.
💰 Pricing & Charges
Q: Are there additional charges for cutting?
A: Yes, custom cutting incurs additional charges based on:
- Number of cuts required
- Complexity of the cutting pattern
- Size of pieces being cut
We'll provide a quote before you complete your order.
Q: Do you charge for waste material?
A: You pay for the what you require. Any waste material cannot be returned or credited.
⏰ Timing & Delivery
Q: How long does custom cutting take?
A: Typical turnaround times:
- Simple cuts: Same day or next working day
- Complex cutting patterns: 2-3 working days
- Large orders: 3-5 working days
Q: Can I collect the same day?
A: Same-day collection may be possible for simple cuts if ordered before 10am. Please call to confirm availability.
📞 Contact & Support
Q: How do I get a quote for custom cutting?
A: Contact us before placing your order:
- Phone: 01665 713861
- Email: customersupport@lawrencesamble.co.uk
- Chat: Click the chat bubble located at the bottom-right of your screen
- In-store: Visit us with your requirements
Q: Can I make changes to my cutting requirements after ordering?
A: Changes may be possible if we haven't started cutting. Contact us immediately if you need to modify your order. Additional charges may apply.
Q: What if my cut pieces don't fit my project?
A: Custom-cut pieces cannot be returned or exchanged. Please double-check your measurements before confirming your order. We're happy to help verify dimensions before cutting.
🛠️ Technical Information
Q: What type of cuts can you make?
A: We can make:
- Straight cuts (most common)
- Basic angled cuts
- Simple shaped cuts (additional charges apply)
Exclusions
Contiboard & Interior Plywood (Handy Sizes) are excluded from custom cutting
❓ Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to contact us. Our team is here to help ensure you get exactly what you need for your project.
📞 Call us: 01665 713861
✉️ Email us: customersupport@lawrencesamble.co.uk
Chat: Click the chat bubble located at the bottom-right of your screen
🏪 Visit us: Bridge Street, Amble, Northumberland, NE65 0DR